  
    IT Governance 

  IT Support
  IT Services
  IT Solutions

IT Governance

Service Description: IT is more than just technology; it is people, processes, and resources aligned to facilitate the efficient and effective use of technology. This encompassing approach is necessary whether you are operating in a large corporation or small business environment. Policies help to set user expectations and protect a company's interests. Proper governance of information technology also helps to facilitate a company's long and short term goals.

Business Value

Business Scenarios

IT Strategy
Development

Aligns IT strategy to support and achieve a company's business objectives.

Service Portfolio Management

At a client's request ITX3 will take lead on managing all IT services and vendors regardless of who provides that particular solution.

Business Value

Improve process efficiencies
Enhance customer service experience

Reach new markets, audiences, and channels

Enterprise
Architecture Management

Is a holistic approach to managing processes and IT assets through documentation and modeling.

Policy Development - Implementation

Supports proper employment and use of IT assets; while also helping to educate and clarify business rules.

Process Modeling

IT is more than just equipment it is people and processes as well. Understanding how things are done and who performs those actions is essential to finding the right solution for your business.

Business Scenarios

Information technology is more than just technology; it is also people, processes, and resources. If personnel are not properly trained to use the equipment or software then the technology deployment will fail. If processes are not established and resources are not allocated to support deployment and acceptance of a new system then once again the technology will fail or not achieve its desired efficacy.

At the same time implementing new technology may not always be the correct course of action. It may be discovered that constraints or bottle necks exist that can be resolved with a change related to policy, training, or management that will help increase efficiency and return on investment of existing resources.