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IT Support, Services, & Solutions
 

IT Operations


IT Support

IT Services

IT Solutions

542174918
 

IT Operations

Service Description: Services are designed to support daily operations of users to include access to technical support. These services also help to ensure you have the proper equipment in place to support your business goals.

 
 
 
 

Continuous
Monitoring

Through remote monitoring tools clients can be alerted to when they are running low on supplies for computer peripherals and when hardware may be having issues.
[Included in basic service package]

IT Project
Management

ITX3 will gather requirements, contribute to the design, and assist in implementing new systems in your IT environment to support your business goals.

 
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Business Value

  • Minimize down time and lost productivity with on demand technical support
  • Increase the value of existing systems
  • Improve IT asset resource management
  • Proactive identification of issues before they become major problems
  • Establish a foundation to deliver future functionality
 
 

Help Desk -
Technical Support

Call, email, or submit a ticket through a convenient software based help desk agent to receive technical support on a variety of subject matters.
[Included in basic service package]

Server
Administration

ITX3 will evaluate your requirements to design a server to meet your specifications. ITX3 will also maintain, support, and manage existing server resources.
[Included in basic service package]

 
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Business Scenarios

  • Similar to bringing your car in for an oil change and tire rotation; maintaining reliable information systems requires routine support to ensure optimal performance.
  • ITX3 can assist you with routine Microsoft Office questions like how to create automation formula's in Excel and firmware upgrades; to system security hardening and server installations.
 
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